Support & Service Levels (UK)

Email hello@grovique.com any time. We reply within one business day (Mon–Fri, UK business hours). Urgent issues affecting your live website are prioritised.

Onboarding is async-first: one intake form, recorded walkthroughs you can watch when it suits the practice, and a written sign-off before anything goes live. Target: live in 7–10 business days from a complete intake. The team at the practice does not need to do anything beyond that.

Routine edits (opening hours, NHS status, fees, team, FAQs) are handled without a rebuild. Larger changes and new pages are scoped with you. Free-text content passes through our compliance check before publishing.