Privacy Policy

Grovique provides websites, lead-capture and reputation tools built for Australian dental clinics. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It covers information you give us through this website — it does not cover a clinic’s own patients, whose information each clinic manages under its own policy.

When you enquire or apply through our form, we collect:

• your name and clinic name;
• your suburb, email address and (optionally) phone number;
• anything you choose to tell us in the message field.

We also collect anonymous, cookieless usage analytics (such as pages viewed) to improve the site. We do not use advertising trackers.

We use your information for one purpose: to respond to your enquiry — to prepare your snapshot and personalised demo, to contact you about it, and to answer your questions. We only contact you because you asked us to, and you can opt out at any time by replying or emailing us.

Your information is stored securely with data hosted in Australia. Access is limited to the founders. We keep your details only as long as needed to help you, and remove them on request.

We do not sell your information. We share it only with the service providers that run our website, form and email (for example, hosting and email delivery), under agreements that require them to protect it. We will disclose information if required by law.

This section applies only to clinics using our portal that choose to connect their own Google account. It does not apply to visitors of this website.

When a clinic connects its Google Business Profile or Search Console, we ask for permission through Google’s own consent screen and request the narrowest access that does the job. With that permission we read the clinic’s own listing details, reviews, and performance figures (views, calls, direction requests, website clicks and search queries) for the locations and properties that clinic selects. We write back only what the clinic asks us to — a review reply they have approved, or a change to their own listing details.

We never access Gmail, Contacts, Drive or anything else in the Google account. What we sync is stored in our Australian-hosted database and shown only to that clinic’s own portal users. We do not sell it, pass it to anyone else, use it for advertising, or use it to train AI models.

A clinic can disconnect at any time from the portal, or revoke our access directly at myaccount.google.com/permissions. On disconnection we delete the stored authorisation, and the synced Google data is deleted on request or when the account closes.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can ask us to access, correct or delete the personal information we hold about you, and you can withdraw consent to be contacted at any time. Just email hello@grovique.com and we’ll action it promptly.

If you have a concern about how we’ve handled your information, contact us first at hello@grovique.com and we’ll work to resolve it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy as our product grows. The “last updated” date above shows the current version.