Terms of Service

We provide a marketing, lead-generation and reputation platform for Australian dental clinics: an AHPRA-compliant website, a clinic portal (lead inbox, two-way SMS, AI chatbot, review requests and dashboards, depending on your plan), and Google Business Profile setup. We are not practice-management software and do not provide clinical, legal or financial advice.

Features are delivered per your chosen plan (Presence, Growth or Reputation). Some features roll out on dated windows stated on our site; we never bill you for a feature as if it were live before it ships.

Plans are month-to-month with no fixed term. The one-time setup fee is paid upfront via a secure payment link; the recurring monthly fee is billed in advance each month. All fees are in Australian dollars and collected through our third-party payment provider, Infinity (infinityapp.in); your bank or card statement may show the charge in AUD or its local-currency equivalent. SMS usage beyond your included monthly allowance is billed as top-ups or at the stated per-message rate.

You may cancel at any time (see our Cancellation & Offboarding policy). We do not refund the current month or the one-time setup fee, which covers work already delivered.

We may change our prices for future billing periods with reasonable notice; your founding-cohort pricing, if offered, is honoured for as long as your subscription stays active.

You are the advertiser and the owner of your content. You are responsible for the accuracy of the information you give us, for holding any consent required before we message a patient on your behalf, and for your compliance with your professional obligations. Our Acceptable Use Policy and AHPRA Advertising Disclaimer form part of these terms.

• Keep your account credentials secure and your contact details current.
• Only upload contact details you are entitled to use, with the consent the law requires.
• Approve your website content before it goes live — you are the legal advertiser.

You own your content, your domain and your patient data. Your domain is registered in your name and paid to the registrar directly; we connect it for you. If you leave, you keep it — there is no hostage situation. How we handle personal information is set out in our Privacy Policy and Data Processing & Security page.

We aim for high availability but do not guarantee uninterrupted service. Support channels and response targets are described on our Support & Service Levels page. Planned maintenance is scheduled to minimise disruption.

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect or consequential loss (such as lost profits or lost patients).

We may suspend or end the service for serious or repeated breach of these terms or the Acceptable Use Policy — for example, using our messaging to send non-consented marketing. Where practical we will warn you first and give you a chance to fix it.

These terms are governed by the laws of India, reflecting where the service is operated from. Nothing in them limits any rights you have that cannot be excluded under the Australian Consumer Law. We may update these terms as the product grows; the "last updated" date shows the current version, and material changes will be notified by email.