Support & Service Levels

Email hello@grovique.com any time. We reply within one business day (Mon–Fri, AEST). Urgent issues affecting your live website are prioritised.

Onboarding is async-first: one front-loaded intake, recorded walkthroughs you can watch on your own time, and a written sign-off before anything goes live. Target: live in 7–10 business days from a complete intake.

We aim for high website uptime and monitor it continuously. Planned maintenance is scheduled off-peak. We don’t promise a contractual uptime figure while in early access; if that changes, this page will state it.

Routine content edits (hours, services, team, FAQs) are handled without a rebuild. Larger changes and new pages are scoped with you. Free-text content passes through our compliance check before publishing.